On Stefanel.com you can pay with:

- Credit card (Visa, Mastercard and American Express)

- PayPal

- Cash on delivery (up to a maximum amount of € 1.000), cost: € 2.95

- Klarna

All payments made by credit card and Paypal are initially authorised, and charged to your credit card only when the order is shipped from our warehouse by carrier.

All products are covered by the Legal Guarantee of Conformity required by articles 128-135 of the Consumer Code.

The Legal Guarantee of Conformity is required by the Consumer Code (articles 128 and subsequent) and protects the customer should they purchase faulty goods, products that do not work or which are not suitable for the use declared by the seller, or for the use for which they are generally destined. The consumer can exercise their rights regarding the Legal Guarantee of Conformity by directly contacting the seller of the products, even if this is not the manufacturer. Should the product be deemed non-compliant, the consumer is entitled to have the faulty product repaired or replaced by the seller, at the former’s discretion, free of charge, unless the solution requested is impossible or excessively burdensome in comparison to the alternative solution. If it is impossible to replace or repair the product, the consumer is in any case entitled to a price reduction, or to receive a refund for the amount, calculated in proportion to the value of the product, after returning the faulty product to the seller. The legal guarantee is valid for two years from delivery of the product and must be applied by the consumer within two months of identifying the fault.

No, but you can return your purchase by enabling a return procedure, and you will be refunded the purchase price of the item, at no additional cost.

Puoi scrivere a servizioclienti@stefanel.com oppure chiamare il numero 0418520343, attivo dal lunedì al venerdì, dalle 9.30 alle 17.30.

The estimated delivery time via SDA express courier is 2-3 business days. These times are valid for all orders placed before 11:00 am. All orders placed after this cut-off time will be processed the next business day. 

In the case of special events (such as Black Friday, Cyber Monday, etc.), order processing may be slightly delayed, despite our constant efforts to meet the delivery time. 

The shipment cost with SDA express carrier is € 4.95. For orders exceeding €100, shipping is free. 

It is not possible to exchange goods purchased on the stefanel.com website. However, you may return your purchase through the return procedure, and obtain a refund at no additional cost.

When your package is handed to the carrier, you will receive from SDA an email with a tracking link to check the progress of the shipment.  

If you are not at home at the time of delivery, the courier will leave a note with instructions on how to request a second delivery. You will have up to 3 days to request a free re-delivery of your parcel via www.sda.it “Deliveries-Search Shipments” section www.sda.it in “Consegne-Ricerca Spedizioni” section

After 3 days (in case of no request for re-delivery or a second unsuccessful delivery attempt) the shipment goes into storage and you must contact our customer service department to release it.

Yes, before completing the payment you can choose to pick up your order at a Stefanel store. Find here the list of stores where you can take advantage of this service.

The expected delivery time at the point of sale may range from 3 to 5 business days from date of order acceptance by our warehouse.

You will receive an email as soon as your package is delivered to the store of your choice.

Returns on stefanel.com are always free of charge and you have up to 30 days from the delivery of your online order to change your mind and return the items you wish to return to the courier or to one of the selected Stefanel stores.

Registered users.

If you purchased an item from your account, you can request to return it by accessing your personal area on stefanel.com, in the "Orders" section. Once you have identified the ordered item you want to return, click on the "Start Return" button to view the order summary and then click on "Return". 

Non-registered users. 

Access your order history from the link you find in the order confirmation email you received when you made your purchase, or from the "Track your Order/Return" page by entering the order number, email and postal code used at the time of purchase. Select the orders and products you wish to return and follow the instructions

Preparing the package for return shipment.

After completing the return request, prepare your items for shipping by affixing the pre-paid, printed label to the original box (or another, equally sturdy package) so as to cover the original shipping label. Before delivering the package to the courier, make sure that you included all of the items you wish to return: all your returns must be included in a single shipment. We cannot accept items belonging to different orders. The last step is to contact SDA to book the pick-up of the package. You can book the pick-up free of charge by calling the toll free number 800 160000.

SDA toll-free number: 800 160000. The Stefanel client code to provide to the operator is: 845534.

The refund will be issued through the same method of payment you used when you placed your order, and it is chosen when you enter the online return request.

Purchases paid by cash on delivery will be refunded by bank wire transfer. Following the return, you will receive an email where you will be asked to enter the bank coordinate details to proceed with the refund.

The refund of a return takes place only after it has been checked successfully. These checks concern the conformity of the items returned and the promptness of the request for return, which must be made no later than 30 business days from receipt of the package.

It can take up to 14 business days for your return to reach our warehouse (weekends and holidays excluded). After receiving your package and processing your return, we will send you an email to confirm your refund. All refunds are issued automatically according to the payment method used to place the order. The amount will be available in your account within 5-10 business days. The timing depends on your bank.

The replacement of items purchased in store can be made with an exchange of goods or a voucher of equal value of the purchase, within one month from the date of purchase, in any Stefanel store part of the direct network. You must have the purchase receipt.

You can return your item(s) to one of the Stefanel stores enabled to offer this service by showing the purchase receipt of your order at the cash register. If the goods comply with our return policy, you will receive an e-mail confirming the acceptance of the return.

Find here the list of stores where you can take advantage of this service.  

Stefanel Lounge is our Loyalty Programme: a space dedicated to offering you the best that

Stefanel has to offer by rewarding your shopping.

Active in store and online on www.stefanel.com

In store:

To register, simply ask to sign up to the programme in one of our participating Stefanel

branded stores, providing your personal information and consenting to the processing of the data

necessary for registration.

Online:

To register online sign up on the website; you will receive an email confirming the creation of your

account and the registration procedure.

By joining the Loyalty Programme you can get exclusive benefits including:

*Welcome Gift

Upon completion of the registration you will automatically receive a “Welcome Gift” of

a 10% discount to use by 31.05.2022 at any participating Stefanel-branded store

Please read the Regulations

The online loyalty programme will be available from 1.01.2024 and purchases made between

1.01.2024 and 31.12.2024 will also count towards the total.

All purchases made prior to the start of the new Stefanel Lounge Loyalty Programme (in

store from 1.01.2024 and online from 31.12.2024) will not contribute to the total purchases

made. Please read the regulations.

*Birthday Discount

A 15% discount on your birthday to use on a single purchase at any participating Stefanelbranded

store between the 15th day before and the 15th day after your birthday.

You can also participate in exclusive events and receive personalized discounts by email or

text message that will be sent to you based on the details given at the time of registration.

If you already have a card that you registered for after 1 March, you will automatically join the new

Stefanel Lounge Loyalty Programme.

Please read the new regulations on stefanel.com

Stefanel's Giftcard is gettable in every participating Stefanel's store; it isn't purchasable online.

Once activated, it can be used in every participating Stefanel's store which updated list is available on www.stefanel.com; it isn't available online.

Stefanel's Giftcard is valid for 12 months from the activation date which takes place in purchase's time. The possible remaining amount could be transfered for free in a new Stefanel's Giftcard if the request takes place before the expiration date.

In any time, can be asked the Giftcard's balance and the exipiration date in checkouts of participating Stefanel's stores. The balance is printed on cash receipt in every purchase done with the Giftcard.

No, it's not possible.

No, the Giftcard can't be returned: once the credit is exhauste, the Giftcard can't be used and doesn't give the right to any refund.

Yes, the Giftcard works in scalated mode so it can be used for multiples purchases untill the credit exhaustation.

No, the Giftcard isn't rechargable.

It's possible to pay the difference with any payment metod accepted in the participating store.

The Giftcard is equal to cash so in case of lost or thieving or damage (for example: unreadable barcode), can't be blocked, refaunded or changed.